Privacy Policy

Last Updated: January 2024

1. Introduction

tide-robin is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or engage our services.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this policy.

2. Information We Collect

Information You Provide

We collect information that you voluntarily provide to us, including:

• Name and contact details when you submit enquiry forms
• Email address for correspondence purposes
• Details about your property or heritage project
• Service preferences and requirements

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website addresses
• IP address (anonymised where possible)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To prepare proposals and quotations for heritage projects
• To communicate about ongoing projects and appointments
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: When you submit an enquiry form or contact us directly
• Contract: When processing is necessary to fulfil our contractual obligations
• Legitimate interests: For business administration and improving our services
• Legal obligation: When required by law or regulation

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Professional advisers and contractors working on your project
• Statutory bodies when required (e.g., planning authorities, Historic England)
• Service providers who assist our business operations under strict confidentiality agreements

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, typically:

• Enquiry data: 2 years from last contact
• Project records: 7 years after project completion (for professional liability purposes)
• Financial records: As required by law

7. Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and staff training.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

tide-robin
Heritage House
14 Cathedral Close
Winchester, SO23 9LT
United Kingdom

Email: [email protected]